FAQs
Who are we? What services do you offer and why should I buy from your company over all others in this industry. Every day, we receive many questions from customers as an independent supplier of organic products. That’s why our team created a list with frequently asked questions that should be easy enough for anyone to answer (or just contact us). We usually respond within 5 minutes, so feel free to reach out if there is anything else your heart desires :) info@jolierosellc.com
Answer: You can place orders with us in two ways: on our page or in our points of sale.
On our page, you can browse the products we offer, see their descriptions and prices, and add them to your cart. Once you have finished shopping, you can go to the checkout, fill in your shipping information, choose a payment method, and submit your order.
In our points of sale, you can find a list of all the products we offer as well as their prices. You can also buy products that are not available on our website. Simply find the product you want to buy and ask the attendant how much it costs. They will give you a price tag for the product and ring you up at the register
Yes, you can suggest products to get us started. Organic is preferable because it's safer for the environment and people who work there (and their families).
Organic foods are grown without synthetic pesticides or fertilizers; they contain more vitamins, minerals & antioxidants than conventionally grown produce; organic farming systems protect soil quality (which in turn supports plant health); organic animal feed is better for both people & animals. It’s worth noting that many conventional farmers are now converting over to organic methods because of these benefits as well as consumer demand! So, if you're looking for something specific.
At Jolie Rose, all of our products are handmade. We believe in only working with high quality manufacturers who adhere to our strict standards of safety and quality control. All of our products undergo rigorous testing and quality assurance procedures before reaching our customers. We are also very proud of our corporate branding. All of our products are elegantly designed and the logo of the comparable company is always prominently displayed. We believe our brand represents quality, luxury and value. Our goal is to provide our customers with the best products and the best shopping experience possible. Thanks for your question! We hope this information has been useful to you. If you have any further questions, please contact us.
Please check in the payment page when paying to enter the address you want us to send your package. Note that your address is not atomically replaced, you can change it as many times as you want.
Parcel delivery usually takes the number of days you selected (Delivery Method). If you are late on delivery, refer to the tracking code we sent you, and there you can see the progress of your delivery.
If you are in the USA, we use the national post office (USPS). If you want another delivery method, you can also write to us to ask for it.
Our delivery costs vary only by your location and also the emergency method you choose. We have Standard, Urgent and Extreme Urgent deliveries.
To ensure complete security of our payment methods, we refer to payment methods that you use every day and that you already trust such as PayPal, Amazon Pay, Shop Pay, etc. We also accept direct card payments "MASTER CARD, VISA, etc. " without being able to access your personal data. Refer to your bank for all the information on securing your card with for online payments.
If you haven't received all the items ordered, chances are they are still in transit. The USA post office is very efficient and usually delivers packages within a few days. However, if you have waited more than 10 days and still have not received your order, please contact our customer service, and we will help you find it. Thanks for your patience!
Yes, if you do it at the same time. In general, orders are processed and shipped as soon as possible. However, if you have a question about your delivery or would like to remedy it, please contact our customer service team so that an agent can attend to your problem and plan the appropriate follow-up.
If you are not home when your order is delivered, the courier will leave a note telling you where to collect it. Also, you will have a tracking code, and we also e-mail you with which you contact by phone when the parcel is delivered. You can also leave instructions during checkout on where to leave the order if you're not home.
Yes, you can request a product or item from us. To do so, please fill out our online form with your name, mailing address, and the item you are requesting. We will do our best to accommodate your request. Please note that we cannot guarantee that we will be able to fulfill every request. Thanks for considering us!
Yes, you may cancel your order within one day after placing it. You will need to contact our customer service department to process your cancellation. Please note that we may charge a cancellation fee if your order has already been processed.
Unfortunately, if your order does not arrive on time, you will not be able to cancel it. We apologize for any inconvenience this may cause. Please be assured that we are working hard to get your order to you as soon as possible. Thank you for your patience and understanding.
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